Return & Exchange Policy

Refund & Returns – Devotional Fashion

We want you to shop with confidence. If something isn’t right, we’ve got you covered.

🛍️ Easy 4-Day Return Window

You can request a return or refund within 4 days of receiving your order.

To be eligible:

  • Item must be unused, unwashed, and in original condition

  • All tags must be intact

💸 Choose Your Refund Option

1. Store Credit (Best Value)

  • Get 100% of your order value

  • No deductions

  • Credited instantly after quality check

  • Valid on all future purchases

👉 Perfect if you want a different size or design

2. Bank Refund

  • Flat ₹350 deducted (covers payment, logistics & handling costs)

  • Remaining amount refunded to your bank account

  • Processed within 24–48 hours after approval

  • Amount reflects within 5–7 working days

🚚 Return Pickup Made Simple

For Prepaid Orders

  • We’ll arrange a reverse pickup for you

  • Just keep the product packed and ready

For Cash on Delivery (COD) Orders

  • You can return the product by shipping it to our warehouse

  • Address will be shared after your request is approved

⚠️ Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, don’t worry—we’ll take full responsibility.

  • Report the issue within 4 days of delivery

  • We will arrange reverse pickup at no cost

  • You will receive a 100% refund (no deductions) for both prepaid and COD orders

To process this claim:

  • You must provide a clear unboxing video (without cuts)

  • The defect or issue should be clearly visible in the video

🔍 Quality Check (QC)

Once we receive your item, it goes through a quick inspection:

  • Unworn

  • Unwashed

  • Undamaged

After approval:

  • Store credit → Instant

  • Bank refund → Initiated within 24–48 hours

📌 A Few Important Notes

  • Shipping charges (if any) are non-refundable

  • Returns that fail the quality check won’t be eligible for a refund

Customer Service

    • If you have any questions or concerns regarding our refund policy, please contact our customer service team at devotionalfashion@gmail.com. We are here to assist you and ensure a positive shopping experience.

Thank you for understanding and supporting Devotional Fashion. Your satisfaction is important to us, and we are committed to providing you with the best possible service and products.